Live Feeder Insects Policy

Live Crickets, mealworms, superworms and other feeder insects.  

Please read below carefully before placing an order.   Thank you!   By placing an order you agree with the below:  

  • Live Delivery Guarantee!  

  • Shipping INCLUDED in the price!   No guesswork!

  • Why order from us?   Our farm is one of the best in the industry, supplying insects to the hobby for almost 30 years!  

  • Orders will arrive 1-3 business days.  All live orders ship Monday thru Wednesday.  Wednesday after 11am CST,  Thursday, Friday and weekend orders will be shipped the following Monday to ensure live requirements, quality and delivery guarantee.  Please keep these shipping windows in mind.  We avoid live food sitting over the weekend.  

  • Orders placed before 11am Central Time will ship the same day.  Orders after 11am central standard time will ship the following business day.  

  • Please keep an eye on the weather in your area.  If possible ship to a business address, keep the product warm and DO NOT leave outdoors in cold weather or extreme heat.    

  • Weather and extreme temperatures may delay shipments.  If we are notified of a delay we will notify you asap.  

  • Crickets shipped during cold weather might arrive looking dead; just release them into the container and allow them 3-4 hours to warm up at room temperature. Cold temperatures can cause them to become dormant, but a few hours at room temperature usually perks them right up.

  • When choosing a cricket size, the best rule of thumb is to choose a size that’s smaller in width than the animal’s mouth you are feeding. It’s usually better to guess small on cricket size, rather than large. Your animals will still eat a cricket that is smaller than ideal size, but if the cricket is more than a mouthful, it’s too big.

  • We have many cricket sizes to choose from.  Please be aware of the cricket sizes you select!  Pinheads and 3 day sizes are very small.   Pinhead is exactly as described.  Size of a pinhead.  

  • If there are problems with your order, please report the issue within 24 hours of first delivery attempt.  After 24 hours all notifications will not be honored. 

  • All orders must be recevied at the first delivery attempt.  If the tracking and/or carrier indicates an incomplete/insufficent address, package was left at the front door, needed more than one delivery attempt or is returned to the sender, the guarantee is null and voided.  

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